How to set up Two Factor Authentication (2FA)
Step 1:
If you do not already have an Authentication App downloaded on your mobile device, you will need to download one from the App Store on your device. We recommend discussing with your own internal IT team if there is a preferred app to use at your business. Examples of some available apps are:
Step 2:
When you log in to TradeCentre for the first time, you will see a QR code. Open your preferred authentication app and navigate to add a new account/code/login. Scan the QR code, enter the current verification code shown on your mobile device into the blank box, then click Verify Code.
Step 3:
Once 2FA is enabled, your chosen authentication app will display a code that is unique to your TradeCentre login (the code refreshes every 30 seconds or so). When you next log in to TradeCentre and are asked for “Second Factor”, open the authenticator app on your mobile device to view the 6-digit TradeCentre code, and enter this code into the Second Factor box on the TradeCentre log in screen.
If you have a new mobile device or have accidently deleted the code and need to reset your 2FA, please raise a ticket via our Client Support Portal so we can reset this for you. Next time you log in you will be prompted to complete Step 2 again.