Frequently Asked Questions
How do I add FinClear to my authenticator app to access the 2FA code?
The exact process depends on which authenticator app you are using. Please check the guide provided by the app on how to add a new login or ask your IT team for help.
I use TCAdviser and TCOps/Wealth, how do I know which code is which in the app?
The default naming for the codes when added to your authenticator app is:
for TCOps/Wealth/Pro - finclear.tradecentre.io: Email address
for TCAdviser - TradeCentre: Email Address
We strongly reccommend renaming these in the authenticator app to clearly differentiate between platforms.
If I enable 2FA in one platform, will it be automatically enabed in another?
2FA across TCOps, TCWealth, TCAdmin & TCPro will use the same 2FA code. TCAdviser will have a separate 2FA code.
I have enabled 2FA but when I log in, it's not asking me for the code.
If you have ticked the checkbox "Don't ask again on this computer", and you are logging in from the same browser and device, you will not be asked for 2FA. This resets every 30 days.
I entered my Username and Password in TC Adviser but I stil can't log in?
If you have enabled 2FA in your TCAdviser desktop application, you must enter your 2FA/MFA code at the logon screen along with your username and password credentials. At the TCA Logon Screen, enter your Username, Password AND MFA code using your authenticator application.