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How to review and resubmit rejected instructions

If an instruction is rejected, you can review the reason, correct it, and resubmit -- or cancel it if it's no longer needed.

 Steps:
  1. Click the Rejected status card on the landing page to filter to rejected records
  2. Hover over the record to see the rejection reason, or open it to read the full detail
  3. Click into the record and make the required corrections
  4. Click Save, then resubmit for approval

If the instruction is no longer needed, select Cancel instead to move it to Cancelled status.

 ⚠️ Check rejection reasons carefully before editing and resubmitting.
Confirm the correct filters are applied before taking action, so you don't end up working on the wrong set of instructions. 

 Related

  • How to Track Instruction Status — for what each status means and what to do next
  • How to Create a BPAY Instruction — if a new instruction is needed instead of resubmitting