How to track the status of your BPAY instruction

Status

Meaning

Next action

New

Instruction created — not yet submitted.

Review and Submit

Client Approval

Awaiting approval from internal reviewer.

Client Approver: Approve or Reject

Ops Approval

Awaiting approval from FinClear Operations.

FC Ops: Approve or Reject

Approved

Instruction approved — processing has begun.

Wait — auto-updates

Completed

Bank has processed the payment. End state.

None

Rejected

Rejected by approver — reason provided.

Edit and resubmit, or Cancel

Cancelled

Instruction cancelled. End state.

None